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How much do you rate your Hampshire Scout Comms Team?  

Now’s your chance to give your terrific team of volunteer trouble-shooters some external recognition as part of the Service Desk Institute’s (SDI) IT Service Week awards.

IT Service Week runs from 6-10 October and the awards give us all the chance to say ‘thank you’ to the team who are committed to keeping things up and running.

There are two national IT Service Week awards up for grabs including: Top IT Service Desk 2014 and Service Desk Superhero 2014.

What do I have to do?


Simply complete the following short questionnaire, which invites you to nominate your Hampshire Scouts Web and eMail Team as well as a “Service hero” of your choice, before the award nominations deadline of 00:00 GMT on 12 October 2014:

Your email details are captured purely to authenticate your nomination for the period of the awards and will not be used for marketing purposes.

Lets see if volunteers can win this.

Thanks for your support!


Question support

  1. Is the Service Desk you are nominating Internal or External?



  1. What is the name of the Service Desk you are nominating?

Hampshire Scouts Web and eMail Team

Volunteer support for 21,000 members


  1. Your company name

Hampshire Scouts


  1. Email

Your email details – captured purely to authenticate your nomination for the period of the awards and will not be used for marketing purposes.


  1. Where did you hear about IT Service Week? Please check all that apply

At the bottom of an email


  1. Out of the list below, what one quality should a Service Desk Super Hero should possess?

You choose please


  1. Please name a member of your Service Desk who you think is a Service Desk hero

You choose one person please

Kevin Gillkerson – eMail and Web support. 99% of tasks completed within 24hrs and all while undergoing chemo therapy treatment, David Patrick – Web support, Robert Liverpool – new Website build, Gene Burgoyne – new Website support, Gene also transferred all of your posts from the old to the new site.


  1. Do you think that the service provided by your Service Desk team is:

You choose please


  1. Do you think your Service Desk could improve the service it provides?

You choose please


  1. Have you ever received a customer satisfaction survey from your Service Desk?

You choose please – survey Oct 2013 and Feb 2014

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